I wrote an article for the Babcock & Jenkins website about RSS that might be helpful to people who read this blog. It’s amazing how few people actually use RSS. It’s such a simple thing to implement, and so handy once you do. I showed Diane how to set up a Google homepage with RSS [...]
One of the newsletters I read a lot is MIT’s Technology Review update. In today’s issue they were puzzled why Microsoft is making it hard for Mac users to run Vista on Macs.
I know why.
I’ve been thinking about customer service for some time. I’m a marketer (or at least I was before I started screwing off and surfing most of the time) and I’ve always considered customer service to be a marketing function. After all, what good does it do to go out and find new customers if lousy [...]